With Proof of Purchase
Return or exchange any item with original purchase receipt within 30 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.
Without Proof of Purchase
Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for a CAPS Merchandise Gift Card AT OUR DISCRETION. No CASH refunds will be issued. These returns will be processed at the lowest selling price, AT OUR DISCRETION
The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts.
- Electrical components
- Body parts
All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Cores must be returned in original box
Online purchases can be returned to any CAPS store within 30 days from the date of purchase subject to the terms and conditions set out above and herein. Original packaging, the receipt, Order Confirmation email or Merchandise Return Form are required. Refunds will typically be credited via the same payment method used for your original order. CAPS reserves the right to utilize an alternate method to refund or credit returns as may be required in its sole discretion. Shipping and handling charges are not refundable except in case of returns due to our error.